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Main Administration Office

Mailing address;

544 Centre Street

Nanaimo, BC V9R 4Z3 


Tel:  250-591-0933 

Toll-free 1-800-613-1777

Fax:  250-591-0935

Hours of operation

Monday to Friday

8:00 a.m. to 4:30 p.m.


Wellness and Culture

534 Centre St

Nanaimo, BC

Nanaimo (Urban) Office

233 Prideaux St

Nanaimo, BC 


Duncan Offices 

151 4th St

134A-771 Canada Ave


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Community members have a duty to report their concerns in order to help protect children.


The Agency does not disclose the identity of the person who provides information.


The Agency is required to assess your concerns and also to report back to you the outcome of their investigation.


To use the Telephone Device for the Deaf, dial 1-866-660-0505